Cancellation Policy :
- In case there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched.
- You can request your order cancellation by sending a mail to – firstname.lastname@example.org
- If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at email@example.com mentioning your Order ID. The replacement will be issued to you at no additional cost.
- Shipping and COD charges are non-refundable
- Raise your return request within 7 days of receiving the shipment by sending a mail to firstname.lastname@example.org .
- If you receive any defective product, do contact us immediately by mailing us at email@example.com with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of the product.
- If you have to cancel an order, please do so before your order is shipped
- If you cancel your order before it has been shipped, we will refund the entire amount
- The shipping charges for sending the products back has to be borne by the customer
- Once we have received the products a quality check would be done by our team
- The amount refunded to you would be only for the products not the shipping charges
- If you do opt for a credit note, you cannot en-cash it later.
- In case we do not have pick-up service available at your location, you would have to self-ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
- Raise an exchange request within 7 days of receiving the product through. Once we have it with us, we will ship the replacement product to you within 5-7 working days. You can raise your exchange request through hello@dhaagaculture.
com. You will receive an approval mail from us within 48 hours if the request is accepted
- A pick up would be arranged and a label would be sent to you via email which needs to be attached on the package for reverse pick up
- Mention the order details & complete the shipping address on the packet as stated below – * Order Number and the Name used while placing the order * Shipping Address: T-3, 107, The Aranya Apartments, sector 119, Noida, Uttar Pradesh, India, 201307
- Please make sure that the original packing is intact when the product is picked up.
- No return and exchange request would be accepted if the return/exchange request is raised after 7 days of receiving the shipment. In case of exceptional cases please write to us at firstname.lastname@example.org.
- You would be notified by us, once we receive your shipment.
- In case we do not have a pick-up service available at your location, you would have to self-ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
- Exchange is not possible if the saree has fall and edging done to it.
- The exchange would not be accepted if the product was customized for you.
- If you want to exchange the product you ordered for with another product of a higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing the order and pay the balance amount on your next purchase.
- If you want to exchange your product with another product of a lower amount, you will receive a credit note for the balance amount, which can be used for your next purchase.
- Once you opt for a credit note, you cannot en-cash it later.
- Products bought during a sale are non-refundable
NOTE FOR RETURN & EXCHANGE :
* The items should be unused and unwashed for hygiene reasons.
* The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
* Sarees with fall and edging would not be accepted for return or exchange.
* Customised products cannot be returned or exchanged
* Return/Exchange requests that are not raised within 7 days of receiving the product would not be accepted.
* Products bought during a sale are non-refundable
* Masks and Handkerchiefs cannot be returned or exchanged